Information Society Services

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ISO/IEC 20000-1:2011 Information Technology - Service Management

Doğuş Teknoloji has taken another step forward in creating a competitive advantage in the industry by aligning with global standards.

In line with this approach, Doğuş Teknoloji has reaffirmed its vision of ensuring security and stability in its products and services by implementing an "Information Security Management System", emphasizing the importance of managing information assets.

Following a successful management system implementation and audit process, our company has been certified and, as of 25.11.2013, has officially demonstrated compliance with standards by obtaining the "ISO/IEC 27001:2017 Information Security Management System" certification under the scope of "E-Invoice Applications / Private Integrator".

ISO 22301:2012 Societal Security - Business Continuity Management Systems - Requirements

By implementing the ISO 22301 management system, Doğuş Teknoloji has identified the services ensuring business continuity in unexpected situations, determined the responsible business units, and established the methods and approaches to be followed.

Following a successful management system implementation and audit process, our company has been certified and, as of 15.12.2014, has officially demonstrated compliance with standards by obtaining the "ISO 22301:2012 Societal Security - Business Continuity Management Systems – Requirements" certification under the scope of "E-Invoice Applications / Private Integrator".

Our Information Security Policy

At Doğuş Teknoloji, with our "Information Security Policy", we ensure the protection of the confidentiality, integrity, and availability of our assets while reducing risks to an acceptable level.

To manage all risks related to business continuity and information assets, we document, certify, and continuously improve our "Information Security Management System" in compliance with the ISO/IEC 27001:2013 standard. We systematically manage risks related to information assets and conduct training programs to enhance technical and behavioral competencies, increasing awareness of information security.

By implementing this policy, our company commits to complying with legal obligations, adhering to contractual provisions with third parties (business partners, customers, suppliers), ensuring the continuity of fundamental and supporting business activities with minimal interruption, minimizing any financial or opportunity losses resulting from security incidents, and meeting information security requirements. These principles have been communicated to all relevant parties.

Our Service Management Policy

With an internationally recognized standard, the ISO/IEC 20000-based "IT Service Management System" policy, Doğuş Teknoloji ensures the continuous improvement of IT services, alignment with best practices, and customer-oriented management of service processes.

Through the Service Management Policy, Doğuş Teknoloji defines how its service management system will be planned, implemented, operated, monitored, maintained, and improved.

Doğuş Teknoloji aims to develop, sustain, and continuously improve all service management processes with an innovative, solution-oriented, and high-value-added product and service approach while focusing on customer satisfaction. With its established processes, it ensures the efficient and effective use of resources, increased security, speed, and accessibility in service processes, maintains services at the targeted quality level, manages risks accurately and timely, ensures compliance with applicable laws and regulations in business processes, and fosters effective communication and alignment with stakeholders through business relationship policies.

Doğuş Teknoloji has demonstrated its commitment to maintaining and ensuring the targeted quality level of services by obtaining the ISO 20000 "Service Management System" certification.

Our Business Continuity Policy

As a growing company that closely follows technological advancements, Doğuş Teknoloji recognizes and acknowledges the importance of ensuring business continuity for all stakeholders at the senior management level. To ensure operational continuity, Doğuş Teknoloji has established an ISO 22301-compliant Business Continuity Management System (BCMS) within the defined scope based on organizational needs.

To manage all risks related to business continuity, we document, certify, and continuously improve our business continuity processes in compliance with the standard. We systematically manage risks, create business continuity plans to sustain critical processes and supporting resources, conduct tests and drills for evaluation, and organize training programs to enhance technical and behavioral competencies.

By communicating this BCMS policy to the entire organization, relevant stakeholders, and third parties, Doğuş Teknoloji commits to ensuring the business continuity of services both within its operations and through its service providers.

Our Customer Complaint Management Policy

To continuously improve customer satisfaction and service quality, Doğuş Teknoloji has established a customer complaint management system in compliance with the ISO 10002:2018 Customer Satisfaction - Complaint Management System standard. Strengthening its customer-oriented approach, Doğuş Teknoloji ensures that customer complaints are resolved in a timely and effective manner, aiming to enhance both service quality and customer loyalty.

After successfully implementing and auditing the management system, Doğuş Teknoloji obtained the ISO 10002:2018 certification in 2025, once again demonstrating its commitment to ensuring customer satisfaction. This certification confirms that Doğuş Teknoloji systematically and professionally addresses customer complaints and embraces a continuous improvement approach.

To access our full policy, please click here.

Microsoft Gold Certified Partner

Doğuş Teknoloji continues to implement its growth strategy through strong collaborations with expert solution partners to deliver the best services to its customers.

Through its collaboration with Microsoft, Doğuş Teknoloji has successfully executed critical projects, leveraging the gained expertise and advantages to enhance service quality.

Within this scope, Doğuş Teknoloji has been recognized with the highest level of Microsoft partnership, obtaining the "Gold Partner" status.

Equal Women at Work Certification

As Doğuş Teknoloji, following an independent assessment conducted in partnership with the Sustainability Academy and Intertek, we were awarded the "Equal Women at Work Certification" on 14.11.2023, valid for two years.

Within our "Sustainability" initiative, this certification, achieved under our focus area of "Gender Equality in the Workplace", represents our corporate policies and social stance regarding fair and equitable working conditions.

We will continue to keep gender equality, anti-discrimination efforts, and safe working conditions at the core of our company culture.

E-Invoice Private Integrator

Prioritizing customer satisfaction and quality standards with value-added products and services, Doğuş Teknoloji continues to make a difference with its diverse service offerings.

With its Private Integration E-Invoice Solution, Doğuş Teknoloji aims to provide its customers with high-quality and standardized services for creating, sending, receiving, and archiving electronic invoices. Within this scope, Doğuş Teknoloji has become one of the first institutions to receive private integration approval from the Revenue Administration under the 421 No. Tax Procedure Law General Communiqué and has been authorized to provide private integrator services.

Responsible Person: Eray Gözener

E-mail: resmi.basvuru@d-teknoloji.com.tr