Customer CRM Information Notice

As Doğuş Bilgi İşlem ve Teknoloji Hizmetleri A.Ş. ("DT" or "Company"), we utilize certain technologies such as cookies, pixels, and gifs ("cookies") via our website ("Site"), for which we hold all intellectual property rights under Law No. 5460 on Intellectual and Artistic Property. These technologies enhance your experience during visits to our online platforms, and we process your personal data to collect your requests.

The purpose of this Website Clarification Text ("Clarification Text") is to inform all customers, employees, requesters, or visitors ("Relevant Person") regarding the processing of personal data they provide themselves during their visits or that is obtained through cookies placed on the Site. This processing is carried out in accordance with the Law No. 6698 on the Protection of Personal Data ("KVKK").

As DT, we may cease using cookies on our Site, change their types or functions, or add new cookies. Additionally, we reserve the right to amend the provisions in this Clarification Text at any time. You can access updated information through the Cookie Policy and Cookie Clarification Text.

For further details regarding our general principles and policies on personal data processing, you may refer to our Personal Data Protection and Processing Policy available at https://www.d-teknoloji.com.tr/en/policy-on-protection-of-personal-data.

Collection Methods and Legal Basis for Processing Your Personal Data

During your visit to our website, your personal data is collected electronically through automatic means in accordance with Article 5/2 of the KVKK, based on the legal grounds of fulfilling the legitimate interests of our Company, complying with the legal obligations of the data controller, and establishing a contractual relationship.

(i) Your personal data may be collected through information entered on the request screens via Site tabs or transmitted requests, (ii) Your data may also be obtained automatically through technical communication files (cookies) due to your visit to the Site.

Additionally, with your explicit consent under Article 5/1 of KVKK, your personal data may be collected electronically via communication screens to establish commercial communication, conduct marketing and campaign processes, and manage these processes within our CRM (Customer Relationship Management) system.

Purposes of Processing Your Personal Data

If you contact our Company to submit a request, your personal data may be processed for the following purposes:

• Managing complaint processes,
• Addressing requests,
• Conducting service-related loyalty processes,
• Managing communication activities,
• Conducting service purchasing processes,
• Managing after-sales support services,
• Managing service sales processes,
• Managing service production and operation processes,
• Managing customer relationship processes,
• Conducting customer satisfaction activities,
• Managing service marketing and campaign processes,
• Recording in the CRM system,
• Exercising our Company's legal rights or responding to official requests from authorities.

During your visit to the Site, cookies may be placed, and your data may be processed for the following purposes:

• Tracking inquiries about our products/services and making necessary recommendations,
• Addressing your product/service-related requests,
• Collecting your requests for communication purposes,
• Sending commercial communications regarding products and services,
• Improving the Site and notifying you about important updates regarding Site terms,
• Protecting the rights, security, property, and operations of you or third parties,
• Exercising our Company's legal rights or responding to official authority requests.

Processed Personal Data and Data Categories

The following personal data may be processed:

• Information about your computer, including IP address, location, browser type and version, and operating system,
• Information regarding your visit to and usage of the Site, such as referral source, visit duration, page views, and navigation paths,
• If you complete communication/request forms, your contact details such as name, surname, phone number, and email address.

Recipients of Your Personal Data and Transfer Purposes

Personal data collected due to your visit to our website may be transferred under the conditions specified in Articles 8 and 9 of KVKK for the purposes outlined in the "Purposes of Processing Your Personal Data" section: (i) To third parties (Microsoft Azure) whose servers are located abroad for purposes such as storage, archiving, hosting, and cloud computing, (ii) To customer communication centers and suppliers for managing communication processes, (iii) To financial institutions, legal consultants, and other relevant advisors for compliance with legal obligations, (iv) To authorized public institutions and organizations to fulfill legal or regulatory obligations and respond to their requests.

Your Rights Regarding Your Personal Data

Under Article 11 of KVKK, you have the right to:

• Learn whether your personal data is processed,
• Request information regarding your processed personal data,
• Learn the purpose of processing and whether it is used in accordance with this purpose,
• Know the third parties to whom personal data is transferred domestically or abroad,
• Request correction if your personal data is incomplete or incorrectly processed, and request that such correction be communicated to third parties to whom the data was transferred,
• Request deletion or destruction of personal data if the legal basis for processing no longer exists and request that this process be notified to third parties to whom the data was transferred,
• Object to adverse results arising from automated processing of your personal data,
• Demand compensation for damages if you suffer harm due to unlawful processing of your personal data.

Regarding cookie usage, you always have the right to personalize your settings through your browser. For detailed information, please visit the Cookie Policy and Cookie Clarification Text.

You may submit your requests regarding your rights by filling out the Application Form available on our website, ensuring all necessary information and documents are complete, and using the methods specified in the Communiqué on the Principles and Procedures for Applications to the Data Controller.

Accuracy and Updating of Your Personal Data

Relevant persons whose personal data is processed acknowledge that it is crucial to provide accurate and up-to-date personal data for exercising their rights under KVKK and for compliance with relevant regulations. Accordingly, responsibility for any consequences arising from sharing incorrect or incomplete data lies solely with the data provider.