D-IMMO
After-Sales Service Management Platform and Software
d-immo is an after-sales service management platform that allows the companies providing after-sales service to meet the needs of their customers who visit the service points in a short time, to increase customer satisfaction, to minimize training costs, to manage personnel shifts, and to access all kinds of information via portable devices.
Product Features
Suggestion system for device failure and solution
Savings on employee training
Increase in customer satisfaction
Increase in service efficiency
Why should you choose d-immo?
- With the device failure and solution suggestion system, it minimizes the technical knowledge and training needs of service employees and ensures that the process is carried out through the application.
- It helps to reduce personnel costs by estimating customer density on an optimum day and hour basis.
- All personnel can serve customers with a single corporate language. Increases the productivity of the personnel working in the workshop and repair center.
- Reduces breakdown resolution times.
- Reduces the waiting time of customers with the queue management system.
