You will find the answers of questions such as What RPA is, What the benefits of RPA are and for which industries RPA service is eligible in our content. The conveniences provided by automation services have raised the interest in the RPA technology. RPA service is used by many industries today. From highly competitive industries such as telecommunication services, public services, logistics, financial services and health services to the government agencies worldwide, the back offices try to increase the productivity of operations by means of redesigning and managing the business processes in order to reduce the costs and remain competitive.

While increasing the productivity, other performance keys such as service excellence, work activation, scalability, safety and compliance should be balanced. Information technology (IT) plays a significant role in supporting this goal. Unfortunately, those who adopted the IT firstly, have sometimes found the development of old systems difficult since they tend to be closed and inaccessible due to the deficiency of application programming interfaces (APIs).

As a result of the intense interest in the automation industry, the people wonder about the answers of many questions such as what RPA is, how RPA works, what the advantages of RPA are. Let’s take a look at the answers of these questions all together...

What is RPA (Robotic Process Automation)?
RPA (Robotic Process Automation) is a software which accomplishes our manual works that we find boring and become routine, by imitating on the computer and which transfers these works to the software robots that are also defined as “Our Digital Assistant” in the industry. RPA technology can log in, input data, respond to processing standard transactions or basic customer service queries, calculate completed/uncompleted tasks and transfer data between different business processes and applications when necessary.

Robotic process automation, which provides digital work force, does not substitute for the employees as it is deemed. Quite the contrary, it keeps the employees away from the boring and routinised manual works we have mentioned above. In this way, while your productivity and creativity raise via Rpa processes, you can focus on the works which are required by your profession or take you further in your profession.

For example, let’s think about a process which lasts for 100 hours on a monthly basis and is performed by 3 workers in total. The company named X uses RPA to avoid from this process which has become routine and takes a long time and consequently, the duration of this process, which lasts for 100 hours and for which 3 workers spare time, is reduced to 3 hours. That being the case, the companies need to consider this situation and give a place to RPA in their future strategies and invest in it.

Why Should RPA Technology Be Preferred?
RPA technology is the leading method among the different methods which are tried by the companies to keep up with this development in the rapidly developing world. So what is the role of robotic process automation in this development? Why do the companies show this much interest in the RPA technology?

In order to keep up with the developments, probably, the companies need to spare too much time for themselves, which is the most limited source. Today, even though some of the business people indicate the data as the most valuable source, the time shall always be an undeniable truth. In the face of this truth, the companies should bring forward the automation technology, which is their best card. So is the time factor only advantage of the robotic automation or the only reason why it is placed at the core of created company strategies? At this point, I will tell you about the advantages of the robotic process automation to clarify the subject.
What Are The Advantages of RPA?
The investment goals of the companies are decided according to the advantages provided by RPA technology. What are the biggest advantages of such a RPA technology, which is still developing, in attracting the companies on such a scale? Let’s explain some of these in the following clauses:

• Efficient Use of The Resources with RPA
The subject of the efficient use of resources is the biggest advantage of the robotic process automation for several companies. Boring, low valued, routine tasks may reduce the motivation and productivity of your employees. Since the automatic software robots of the robotic process automation can be programmed efficiently, these robots can perform a greater number of the routine tasks and canalize your employees to the higher valued works which are not boring. By this means, you will increase the quality of your working personnel and add value to your company in line with the efficiency and quality indirectly.
• Low Costs Thanks to RPA
Of course, there is a specific starting cost for transferring RPA technology. Some of these are the costs required for the purchase and upload of the application, installation of the servers, the licenses and maintenance of the robots. Moreover, some issues such as the programme installation, licensing, maintenance etc. of any technology, which is required to be integrated into RPA technology, can be indicated as a supplementary to these costs. However, when these costs we have mentioned, are compared with the costs that have been reduced thanks to RPA, the reduced costs are very high potentially. Because the cost of any RPA robot (all quantitative values) is much lower than the cost of a human employee (all quantitative values). When we consider that a RPA robot works 7/24 without showing a sign of being tired, the cost savings that will be achieved in terms of the time shall be a high income for the company.

• Security Improvement
The hackers (the black hats), who are one of the biggest threats of today’s IT industry shall always be a security problem. The hackers look for vulnerabilities in the networks of these companies and organize a great number of cyber attacks according to their goals regardless of whether they are large, medium or small enterprises. When these security problems are considered, RPA robots have huge advantages compared to these employees.

Let’s think about a RPA robot. Might this robot forget to log in a system or log off the system after logging in it? RPA robots cannot click on a pop-up which is not defined for themselves and make a transaction on it. In the meantime; they do not write any private information, personal data or password on a notepad or record them on a computer or cannot share them with the people who are undefined third parties. When such situations are considered, it is impossible for a RPA robot, which has been developed with the minimum deficiency or without deficiency, to perform these kinds of transactions with its free will. For this reason, we can say that RPA robots provide a high advantage in terms of security.

In the meantime, RPA robots can note down all their transactions completely on a table in a notepad, on a database and within an orchestrator system or another system that you have defined.

• Being Analysable
RPA robots can perform transactions of collecting and recording valuable data to enable the companies to make more conscious decisions. They also ensure that the records of the errors and exceptions that you have come across are kept and the process or other processes which have similar features with the ongoing process are developed.
• Improved Customer Services System with RPA
One of the major objectives of the companies is to ensure that the services they provide to the customers are always improved. The companies want their customers to be always pleased with them. Having a good customer services system will carry you a step further than your competitors.

So how does this process continue with RPA technology? For example, one of your customers requests the meeting reports of the last month from the customer services system you have provided to them and asks you to send them to himself as soon as possible. Let’s take a glance at the scenario, where the transaction is performed manually
• The employee should access the file, where the reports are kept, firstly.
• The reports within the desired date range should be collected from the file, where the reports are kept.
• The collected reports should be revised.
• The revised reports should be collected in a single file.
• The combined file should be recorded in a different format as per the request.

This process we have mentioned is long enough to take the most productive time of an employee’s day from him/her. However, when we consider that these steps are carried out by a RPA robot, you can see that this process advances very quickly. When we start out from this scenario, first of all, there should be some keywords which should identify the RPA robot. You can review the keywords in this scenario as “Meeting Reports” and “Last x month/day”. Robotic process automation robot can perform the transactions above within a short time in line with the request forwarded to itself and complete a 3-hour transaction within a time such as 20 minutes and decrease the customer waiting time by 160 minutes, that is to say, by a time such as 2 hours 40 minutes.

In this situation, your intercompany relations and employee performance will progress positively thanks to the high-speed service you have provided to your customers.

RPA robots continue to be a part of our business and make progress today. The companies start to always include automation to their strategic plans. With the automation decisions we will make in the future and the investments we have made, we will observe the RPA’s, that is to say, our digital assistant’s impact on us all together.