We create added value in RPA Technology and provide speed and efficient transformation to Doğa Sigorta

Not only is Doğa Sigorta one of Türkiye’s foremost insurance companies offering its customers a quality and reliable service since the day it was founded with its wide range of insurance options, it also occupies a distinct place in the insurance sector with its efforts to follow technological developments closely. The novel and innovative insurance services that Doğa Sigorta offers in Türkiye require it to invest in its technological infrastructure capacity and adopt value-oriented technological solutions.

A New Technological Solution: RPA

Robotic Process Automation (RPA) uses software robots to carry out the repetitive tasks normally done by manual labour. The increased productivity accelerates time-to-value and minimises the rate of error. In line with its digitalisation strategies, Doğa Sigorta decided in August 2020 to invest in RPA technology, which creates more efficient working conditions for customers and staff alike by undertaking daily and long-term routine work regardless of simplicity, repetitiveness, or volume.

With these processes being undertaken by virtual employees as a result of this innovative approach, we have seen an increase in both working efficiency and quality of service.

Internal Development With RPA Technology

Doğa Sigorta Information Technology and Digitalisation Manager Şeyda Acar said the purpose of investing in RPA technology was to provide customers with faster and error-free solutions and to maximize satisfaction through Robotic Process Automation, which has been developed to benefit all units wherever it is needed regardless of day, night, or weekends.

Adding that technology transformation is a long road for companies, Şeyda Acar said it is important to have a partner company as a companion on this journey. She stated that by electing to work with Doğuş Teknoloji, one of the industry’s foremost companies, they were able to choose the right product, particularly with Doğuş Teknoloji’s Guidance.

She also emphasized that with their considerable experience in the industry, their support in making the right choice was invaluable. She further said that they were raising awareness of RPA technology in the company with the process hunting work (RPA Safari) they were doing with Doğuş Teknoloji.

Metal-Collared Virtual Employee Dosigo !

A virtual employee called metal-collared Dosigo was created for Doğa Sigorta with the company’s staff and customers adopting the RPA robots. Dosigo managed more than 10 business processes in 6 departments in 2022. Dosigo carried out more than 100,000 operations resulting in a saving of 2,000 man-hours.

With the virtual employee:

• Transaction times have been cut from 10 minutes to just 2,

• Offers can conveniently be made to customers 24/7,

• Faulty records can be tracked and customer data cleaned,

• There has been an increase in customer and employee satisfaction,

• New job opportunities have been created.

The Smart Assistant Dosigo is now considered to be an employee who provides operational support 24/7 thanks to Doğuş Teknoloji.