We Impact Operational Efficiency, Cyber Security and Sustainability in the Hotel Industry

D-Resort Göcek, D Maris Bay, D-Resort Ayvalık, Maçakızı and Villa Maçakızı otels are located in Turkey's most popular holiday resorts and host thousands of local and foreign guests every year; offers a perfect accommodation experience accompanied by a clear sea, a unique nature. 

Thanks to this beautiful experience offered to its guests, hotels are constantly improving all their processes in order not to compromise on quality while meeting the increasing demands. Balancing the intense demand that increases over time with the service provided through digitally supported channels can be challenging at times. Due to the complex network infrastructure, it has become difficult to maintain operational efficiency and customer satisfaction. For internet service, one of the most pressing needs of the digital age, these hotels utilized different brands and models, which meant managing a large number of network devices. This management was complex and time-consuming. The legacy network infrastructure was vulnerable to cyber-attacks, putting hotel guests' data at risk. The inability to provide uninterrupted and high-performance Wi-Fi connectivity had a negative impact on guest satisfaction. 

Doguş Teknoloji with Cisco Meraki Solution 

D-Resort Göcek, D Maris Bay, D-Resort Ayvalık, D-Resort Ayvalık, Maçakızı and Villa Maçakızı, one of Turkey's favorite hotels, approached Cisco'spartner Doğuş Teknoloji to solve these problems. As Doğuş Teknoloji, different network solutions were started to be evaluated by our expert teams to solve these problems. Meraki solution of Cisco, one of our strong partners, stood out with many advantages such as cloud-based management, advanced security features and high performance Wi-Fi connection. Work has started to transition from Wi-Fi 5 Technology to Wi-Fi 6 Technology in hotels. 

Experience and Expertise Have Brought Success in Many Fields 

By thoroughly analyzing the needs of the hotels and the trends in the sector, we clearly predicted the benefits that Meraki would offer. With this foresight and expertise, we designed a customized solution for each hotel and installed Meraki. In this process, we met all the needs of our hotels to serve their customers in the best way possible by using all the opportunities offered by Meraki in the most effective way. With Cisco's Meraki installation, we not only created value in the hotel industry, but also made significant contributions to the operational efficiency, cyber and physical security, and sustainability areas of hotels with this work. 

Operational Efficiency at the Highest Level  

While instant management and remote intervention were provided via the cloud, integration with the role-based institutions of the devices was realized very quickly and easily. The planned devices were procured and prepared for installation in as little as one month. Problems were solved quickly with the ability to instantly analyze both network device and end-user device based analysis. In addition to the 24x7 service and product replacement support provided by the manufacturer as standard, the stabilization and operational experience of the same model products currently used also contributed to the smooth process. With user footprint tracking, instant density information and ease of planning were provided, while saving the effort spent in the field. 

Physical and Cyber Security  

As Doğuş Teknoloji, we have made hotels always alert against cyber-attacks with instant updates and advanced analyses offered by Meraki, which we have installed in hotels. Accordingly, software vulnerabilities are closed instantly, network traffic is analyzed in depth and anomalies are detected instantly, providing high protection against cyber-attacks. While guest information and payment transactions are secured with PCI certification, unauthorized access of guests to the main network was prevented with guest network isolation. Security was ensured throughout the facility with inventory and personnel traceability via Wifi and Bluetooth. Thanks to this transformation, hotels have become protected against both cyber and physical security. 

Sustainability through Energy Saving  

With Meraki, hotels strengthened not only their cyber security but also their sustainability. It also contributed to both the environment and the economy by investing in the future. The devices contribute to the environment by saving energy when there is no connection or data flow. With the Auto-Mesh feature, it was ensured that the structure remained operational by backing up in case of local uplink failures. 

Customer Satisfaction Increased with Doğuş Teknoloji 

Thanks to the uninterrupted and high-performance Wi-Fi connection provided by Meraki, guests of the hotels had a flawless internet experience during their stay, giving them a high satisfaction score of 4.9 points. The problems faced by many businesses in the hotel sector can be ended quickly with technological solutions. After identifying the root cause of the problem and analyzing the process, the best solutions bring success with the right cooperation, such as with Cisco.  

As Doğuş Teknoloji, we will continue to add new ones to our pioneering works and success stories in every field of technology. We hope that this success story we have achieved with Cisco in the hotel sector will be a source of inspiration for other hotel businesses.