We Made a Difference in Customer Satisfaction for CK Enerji with Our Customer Journey Mapping Training.

As Doğuş Teknoloji, we proudly present our collaboration with CK Energy to improve customer experience. We added value to CK Energy with our Customer Journey Mapping (CJM) training, which leads the way in customer-centric cultural transformation.

While leading the industry with our vision in digital transformation and expertise in areas like data analytics and artificial intelligence, we took an important step in increasing customer satisfaction and experience for CK Energy. The Customer Journey Mapping training offers a unique approach to enhancing customer satisfaction and improving service quality.

For successful companies, customer satisfaction is a fundamental strategy. At Doğuş Teknoloji, we focus on improving customer service processes with our design-oriented approach and produce innovative solutions. The training we specially designed to understand the challenges CK Energy’s target customers face in processes like electricity subscription, consumption, faults, and billing is highly beneficial for companies aiming to establish a customer-centric culture.

A spokesperson from CK Energy stated regarding this collaboration, "With the support of Doğuş Teknoloji, we have addressed our deficiency in the field of customer experience. During the training, we learned practically how to improve customer experience with real-life examples. We now know much more about enhancing CK Energy’s success in customer experience."

Our Executive Vice President of Business Solutions, Sermin Küçükyüce, emphasized that the Customer Journey Map is a crucial tool for understanding and improving customer experience. Küçükyüce stated, “The training project we implemented with CK Energy was an important step in sharing best practices in customer experience and raising customer experience standards across the industry. We believe this collaboration will play a significant role in enhancing CK Energy's customer satisfaction.”

We thank CK Energy for partnering with us on this project. We see this success story as a significant step towards raising industry standards in customer experience and increasing customer satisfaction.

To learn the details of the project, you can review our promotional article published in Marketing Türkiye.